Your contact with the Street Services Investigation and Enforcement concerned: (Items underlined have links to documents or images regarding that subject)
PERMIT	ENCROACHMENTS	ILLEGAL DUMPING
SIDEWALK CONDITION	ILLEGAL SIGNS	COMPLIANCE NOTICE
STREET CLOSURE	GENERAL INFORMATION	SERVICE

Please respond to the following questions by rating your satisfaction on a scale of 1 to 5, as defined below:
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
1. How satisfied were you with the professionalism and courtesy of the Division personnel you spoke with?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
2. How satisfied were you with the knowledge base of the person you spoke with?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
3. If your issue concerned a request for a permit, how satisfied were you with the ease of obtaining a permit?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
4. If your call concerned a code violation , how satisfied were you with the service performed in the following areas?
a. Timeliness to Initial Response
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
b. How confidentiality was maintained?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
c. The thoroughness of the investigation
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
d. Professionalism of the Investigator
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
e. Was the law clearly explained?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5
f. Was the Investigator impartial?
Very Dissatisfied	Dissatisfied	Neither	Satisfied	Very Satisfied
1	2	3	4	5

5. Did your case involve an administrative hearing?
Yes	No
6. Did your case involve a court appearance?
Yes	No
7. Were you completely satisfied with the service received?
Yes	No

8. Is there anything we could have done to improve your satisfaction? (Please be specific)

9. Did you seek assistance from any other agency before contacting Street Services?
Yes	No

If Yes, which agency?: (Optional):

Agency Name :

Agency address :

City : State : Zip Code :

Agency phone #:

Agency e-mail address:

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