Frequently Asked Questions

How do I get a pothole fixed? 

"Simple, just use the one call to City Hall, call 3-1-1 to report a pothole. You can also make a request using the city's MyLA 311 or Bureau's LABSS mobile apps."

How long does it take to repair a pothole? 

"The Bureau's goal is to repair potholes by next business day. An inspection will occur to ensure proper repair. Some requests are not potholes (please see description page) and will need to be scheduled at a later date."

How can I get my street swept? 

"Simple, just use the one call to City Hall, call 3-1-1 and ask for your street to be considered. You can also make a request using the city's MyLA 311 or Bureau's LABSS mobile apps. By doing so, an inspection will occur to evaluate if in fact your street will qualify for weekly sweeping."

How can I have my street added for weekly street sweeping?

"To start, you must call 3-1-1 and ask for your street to be considered. By doing so, an inspection will occur to evaluate if in fact your street will qualify for weekly sweeping."

How can I track my request? 

"Each request is given a tracking number. If you would like to check the status, just call 3-1-1 and you will be directed to a Service Request Operator. They will be able to give you a status in most cases. You can also request a Street Service Supervisor to call you on your request for service."

What if I'm not sure the Bureau of Street Services is the right entity for my request? 

"Simple, just use the one call to city hall, call 3-1-1, the Operator will direct your call to the right Department or Bureau."