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Frequently Asked Questions


My curb, gutter, and sidewalk are all raised by a tree in the parkway. I want all the concrete repaired, but I don’t want to lose my shady tree. Play Video

It is the City’s policy to preserve all parkway trees unless they present a safety hazard. In most all other cases, tree roots are pruned only on the side of where the concrete repairs are to take place. If you have any tree related questions please contact or Service Request Line at 1 (800) 996-City or, 3-1-1, and request to speak with someone from our Urban Forest Division.


I’m a disabled person in a wheelchair and need access ramps on the sidewalk corners near my house. How can I get them installed? Play Video

First, please call our Service Request line at 1 (800) 996- CITY or 3-1-1 and request the installation of an access ramp. Secondly, the more information you can provide us about the intersection, the better we will be able to respond to your request. The Special Projects Division is dedicated to making the City of Los Angeles’ public right-of-way more accessible.


If I have any other questions about City Services, who can I speak with? 

For information and direction to the appropriate city service provider, please dial 3-1-1 for assistance and the operator will connect you with the proper Bureau with whom you wish to speak with. Or, if you would like to contact the Bureau of Street Services via website, you may do so at