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SERVICE REQUESTS





To request service from the Bureau of Street Services, please call 311 and request to speak to Street Services or (800) 996-CITY (2489).

The Bureau also accepts requests via TDD (213) 473-3231, and written correspondence:

Bureau of Street Services
Administrative Services Division,
Customer Service Call Center
1149 South Broadway, 4th Floor
Los Angeles, California 90015

If you prefer requesting service online use this form:
Service Request and Comment Form

When requesting service, please be prepared to give the following information:

    Your name.

    Your business or home phone number with an area code and/or address (in case further information is needed regarding the request).

    Location of the problem: The address where the service is needed and any additional information that will assist in locating the problem (Example: intersection of, alley behind, in front of, etc.).

    Brief description of the problem. Describe the nature of the problem (Example; pothole, downed tree, etc.).

    The Bureau of Street Services receives approximately 100,000 requests for service annually. When a request is received, it is assigned a unique number of which the caller is advised for future use. After the call is received, a copy of the request is forwarded to the appropriate division so that it may be acted on as soon as is possible.

    NOTE: The requestor's name, phone number and address is kept confidential.

    After hours the Bureau accepts emergency request at 3-1-1 or TDD (213) 473-3231.


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