Link back to Bureau homepageThe Bureau of Street Services

To request service from the Bureau of Street Services, please call 311 and request to speak to Street Services or (800) 996-CITY (2489).

The Bureau also accepts requests via TDD (213) 473-3231, and written correspondence:

Bureau of Street Services
Administrative Services Division,
Customer Service Call Center
1149 South Broadway, 4th Floor
Los Angeles, California 90015

If you prefer requesting service online use this form:
Service Request and Comment Form

When requesting service, please be prepared to give the following information:

    Your name.

    Your business or home phone number with an area code and/or address (in case further information is needed regarding the request).

    Location of the problem: The address where the service is needed and any additional information that will assist in locating the problem (Example: intersection of, alley behind, in front of, etc.).

    Brief description of the problem. Describe the nature of the problem (Example; pothole, downed tree, etc.).

    The Bureau of Street Services receives approximately 100,000 requests for service annually. When a request is received, it is assigned a unique number of which the caller is advised for future use. After the call is received, a copy of the request is forwarded to the appropriate division so that it may be acted on as soon as is possible.

    NOTE: The requestor's name, phone number and address is kept confidential.

    After hours the Bureau accepts emergency request at 3-1-1 or TDD (213) 473-3231.

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