To request service from the Bureau of Street Services, please call 311 and request to speak to Street Services or (800) 996-CITY (2489).
The Bureau also accepts requests via TDD (213) 473-3231, and written correspondence:
Bureau of Street Services
Administrative Services Division,
Customer Service Call Center
1149 South Broadway, 4th Floor
Los Angeles, California 90015
If you prefer requesting service online use this form:
Service Request and Comment Form
When requesting service, please be prepared to give the following information:
Your business or home phone number with an area code and/or address (in case further information is needed regarding the request).
Location of the problem: The address where the service is needed and any additional information that will assist in locating the problem (Example: intersection of, alley behind, in front of, etc.).
Brief description of the problem. Describe the nature of the problem (Example; pothole, downed tree, etc.).
The Bureau of Street Services receives approximately 100,000 requests for service annually. When a request is received, it is assigned a unique number of which the caller is advised for future use. After the call is received, a copy of the request is forwarded to the appropriate division so that it may be acted on as soon as is possible.
NOTE: The requestor's name, phone number and address is kept confidential.
After hours the Bureau accepts emergency request at 3-1-1 or TDD (213) 473-3231.
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